Results
84% Collection Rate. On Accounts Averaging 224 Days Old.
Numbers do not negotiate. And aged accounts do not get easier to collect with time. They get harder, and eventually, they get written off. The case study below shows what happened when experienced people focused on accounts that everyone else had run out of time to work.
Home Health Agency Partnership
84%
Collection rate on placed accounts
The best time to judge a billing partner is when things have already gone wrong.
The situation
A Mid-Atlantic home health agency had a stalled billing-system conversion and a staffing shortage. 375 accounts had aged to an average of 224 days, totaling $241K in at-risk revenue headed for write-off.
What we did
KeyMed Partners assigned dedicated specialists, tracked every account, and reported progress in real time.
The result
An 84% collection rate on those placed accounts. Every step is detailed below.
The Client
A multi-site home health provider in the Mid-Atlantic region. The agency serves a diverse patient population across multiple locations and manages a complex payer mix including Medicare, Medicaid, and commercial insurance.
The Challenge
The agency was undergoing a major billing system conversion while facing staffing shortages. These compounding challenges led to a rapidly aging accounts receivable portfolio that demanded immediate attention.
AR Snapshot at Engagement
375
Accounts Placed
Outstanding accounts requiring resolution
224
Average Days Aged
Average age of placed accounts in days
$241K
Total AR Value
Combined value of all placed accounts
The Solution
KeyMed Partners deployed a team of experienced claim resolution specialists who immediately began working the agency's aged accounts. Our approach included:
- Systematic prioritization of accounts by payer type, value, and age
- Dedicated specialists assigned to specific payer categories
- Monthly on-site meetings to review progress and align on priorities
- Transparent reporting with detailed account-level tracking
- Collaboration with the agency's internal team during system conversion
The Results
KeyMed Partners delivered measurable results that exceeded the client's expectations and restored their financial stability.
84%
Collection Rate
on placed accounts, far exceeding industry benchmarks for aged AR recovery
- Resolved the vast majority of 375 aged accounts
- Recovered over $200K in previously at-risk revenue
- Established ongoing processes to prevent future AR accumulation
- Supported smooth billing system transition
Every Number on This Site Has a Definition
The 84% collection rate above is a documented client result. We also publish exactly how we define and measure each metric (coding accuracy, denial reduction, days in AR) and what baseline each is measured against, so you can compare like for like.
See how we measureNumbers Like These Start With a Conversation
If your AR is aging and your team is stretched, talk to us about what recovery looks like.