Patient Collections
Your Patients Owe You Money. They're Also the Reason You Exist.
Patient collections is where revenue recovery meets reputation management. Push too hard and you lose patients. Don't push at all and you lose revenue. KeyMed takes a patient-friendly approach built on one principle most billing operations skip: making sure the balance is right before the statement goes out. When patients trust the number, they pay it.
Every Patient Balance Is a Relationship Decision
The patient who owes you $340 for a procedure copay is also the patient who chose your practice, referred their neighbor, and left a positive review. How you communicate about their balance shapes their perception far more than the clinical experience did. But here's the harder truth: most patients who don't pay aren't refusing — they're confused. They don't understand what they owe, why they owe it, or why the number keeps changing. A patient who calls about a confusing statement and gets a runaround will never pay that bill. The practices that collect the most patient revenue treat the collection process as a continuation of the care relationship — starting with a balance the patient can trust.
Balance Verification Before Statement
Every patient balance is verified against insurance payments, adjustments, contractual allowances, and any pending denial appeals before a statement is generated. When a patient's balance is affected by an active appeal, we hold the statement until resolution. Patients only see what they genuinely owe.
Clear, Friendly Communication
Patient statements explain the balance in plain language: what the service was, what insurance paid, and what the patient owes. No billing codes, no jargon, no confusion. When patients have questions, they get a clear answer from someone who can access their account and explain the numbers in one call.
Flexible Payment Options
We offer patients structured payment plans that make balances manageable, with multiple payment channels: online, phone, mail, and automatic recurring payments. Reasonable terms keep patients paying and your practice collecting, instead of all-or-nothing demands that produce neither.
Practice-Branded, Patient-Centered Outreach
All contact is made on behalf of your practice, using your name, your tone, and your policies. Early, friendly outreach while the visit is still fresh produces significantly higher collection rates than demand notices months later. Patients never feel like they've been sent to a collection agency.
84%
Aged AR Collection Rate
Including patient balances that respond to the right approach.
99%
Coding Accuracy
Patients are only billed for what they genuinely owe, because the coding was right from the start.
25+
Years of Patient-Facing Revenue Experience
Long enough to know that patient collections and patient relationships aren't competing priorities.