Our Leadership

Full Accountability.

At KeyMed Partners, leadership is not a layer of management between you and the work. It is a small, experienced team of professionals who know your account, answer your calls, and take personal responsibility for results.

25+ years of healthcare revenue cycle experience. KeyMed Partners' management team is lean by design — so decisions happen fast, communication stays clear, and your priorities never get lost in a corporate hierarchy. Every leader maintains a direct connection to client operations and plays an active role in performance reviews, strategic planning, and problem resolution. They hold certifications in healthcare billing management, revenue cycle compliance, and coding — and they bring that expertise to the table every day, not just during quarterly reviews. When you partner with KeyMed, these are the people who stand behind the work.

Charles Bracken

Chief Executive Officer

With decades of leadership in revenue cycle management, Charles guides KeyMed Partners' operational excellence and strategic vision. His deep understanding of the healthcare financial landscape ensures that every client engagement is positioned for measurable success.

Joseph Bracken

Chief Operating Officer

Joseph leads operations and strategy at KeyMed Partners, bringing deep expertise in revenue cycle management and technology. He is responsible for driving operational efficiency and ensuring that KeyMed's service delivery consistently exceeds client expectations.

Joni Long, CHBME, CRCP-P

Senior Vice President, Client Services

Joni began her career at Penn State Hershey Medical Center and has been with KeyMed Partners since 2000. She is actively involved in AAHAM, HFMA, HCCA, HBMA, and AAPC, and serves as KeyMed's Corporate Compliance Officer. Her certifications in healthcare billing management and revenue cycle reflect her commitment to industry excellence.

Eric Ostrosky

Senior Vice President, Client Solutions

Eric brings a consultative, results-driven approach to every client relationship. He works directly with provider organizations to understand their unique challenges and develop customized solutions that improve financial performance and operational efficiency.

Angie Dacheux

Senior Director of Revenue Cycle Strategy

With more than six years at KeyMed Partners, Angie specializes in Medicare, Workers' Compensation, credit resolution, and home care billing. She manages complex revenue cycle projects and ensures that every engagement delivers on its objectives.

Rian L. Roan, MBA

Director of Revenue Integrity/Revenue Optimization

With more than eighteen years of experience in multi-specialty physician practice, Rian brings deep expertise in charge capture, coding compliance, and regulatory adherence.

She has been instrumental in implementing data analytics and workflow automation initiatives that increased clean claim rates and strengthened payer performance — and is recognized for cultivating high-performing teams and delivering scalable revenue cycle solutions.

Rosemary Young

Director of Practice Management, Provider Physician Services

Rosemary brings more than 25 years of experience in practice management and revenue cycle leadership. She oversees comprehensive revenue cycle operations for multi-specialty provider networks, leading cross-functional teams in billing, coding, credentialing, and client relations.

Her focus on operational efficiency has improved net collection rates and reduced days in AR, ensuring providers can focus on delivering high-quality patient care.

Keyona Ragland

Manager, Insurance Pre-Registration and Benefits Verification

With more than ten years of experience in insurance pre-registration, benefits verification, and front-end financial operations, Keyona oversees daily intake operations for a multi-specialty healthcare organization. She manages a team of 25 specialists, implementing performance metrics and quality assurance programs that have reduced registration-related denials and improved clean claim rates.

Her deep knowledge of payer guidelines, Medicare and Medicaid eligibility, and real-time eligibility technologies ensures accurate and compliant patient intake across every engagement.

Work With Our Team

Ready to see what a dedicated team of revenue cycle experts can do for your organization? Get in touch today.