Pre-Registration Services
Clean Claims Start Before the Patient Walks In.
Named specialists verify every patient's demographics, insurance, and eligibility before the visit. Technology flags mismatches; our people confirm them and head off denials.
The Check-In Rush Is Where Data Goes to Die
Pre-registration exists to take the data crunch off check-in, but most practices can't staff it consistently or rely on portal forms that come back incomplete.
Three Minutes Per Patient
At check-in your front desk has about three minutes to verify demographics, confirm insurance, collect copays, and manage a waiting room. Something always gets shortcut, usually data accuracy.
Denials That Never Come Back
Over 50% of denied claims are never refiled. Many of those denials trace directly back to data errors that should have been caught before the patient arrived.
Caught Before the Visit
A verified, specialist-reviewed record fixes coverage and demographic problems days ahead of the appointment, so they never become a denial your team has to chase.
Specialist-Reviewed Pre-Visit Intake
A named specialist owns each patient's pre-visit record: capturing demographics, insurance, and consent, then running real-time eligibility and benefit verification on the account so coverage problems surface days before the appointment, not at the claim. Technology does the routine part, pulling payer responses and flagging mismatches between what the patient said and what the plan shows, so our specialists spend their time confirming the exceptions and resolving them with the patient directly. By the time the record reaches your front desk, a person has reviewed it and it's ready to bill against.
Advance Demographic Collection
Our team contacts patients before their appointment to collect and verify demographics, contact information, and insurance details. By the time the patient arrives, their record is accurate and complete.
Insurance Capture and Verification
We collect insurance card images, verify plan details, and flag discrepancies before the visit. If something doesn't match, we resolve it with the patient directly, not at the front desk window.
Consent and Compliance Documentation
We manage the pre-visit distribution and collection of consent forms, HIPAA acknowledgements, and financial agreements. Everything is documented and on file before the appointment.
Check-In Ready Records
All pre-registration data is entered directly into your practice management system in the format your billing team needs. No re-keying, no handwritten forms to decipher, no missing fields. Your front desk confirms, they don't build from scratch.
Every Field
Checked Before the Visit
Our pre-registration specialists capture demographic and insurance data with no missing fields and check it before the visit, setting every claim up for first-pass payment.
50%
Denial Reduction Across the Cycle
Errors caught at pre-registration never become a denial later. Measured against your baseline and reviewed quarterly.
84%
Collection on AR >90 Days (documented case)
One documented engagement: 375 accounts averaging 224 days old. Claims that start with a verified, reviewed record are less likely to stall and age in the first place.
Documented results; improvements are measured against your own baseline. See how we measure
Pre-Registration FAQs
How is pre-registration different from eligibility verification?
Pre-registration is the full pre-visit intake: capturing and reviewing demographics, insurance, and consent so the patient record is accurate and complete before check-in. Eligibility and benefit verification is one part of that work, confirming the coverage is active and the benefits are what the patient thinks they are. KeyMed runs both. On a pre-registration account, a named specialist owns the whole intake and runs real-time verification as part of it, so the record that reaches your front desk is already clean.
How far ahead of the visit do you do this work?
We contact patients ahead of the appointment to collect and confirm their demographics, insurance, and consent, and we run eligibility on the account in the same window. Working it a few days out leaves time to resolve a coverage problem with the patient directly instead of discovering it at the front desk window or, worse, on a denied claim weeks later.
Where does technology fit, and where do people?
Technology handles the routine: pulling real-time eligibility and benefit responses from payers and flagging where a patient's information doesn't match what the plan shows. People own the judgment: a named specialist reviews every record, works the flagged exceptions, and confirms the details with the patient before the visit. The result is a record a person has signed off on, not just an automated check.
Does this replace my front desk or work alongside it?
It works alongside it. We do the time-consuming part before the patient arrives and enter the data into your practice management system in the format your billing team needs. Your front desk confirms a record that's already complete instead of building it from scratch during the three-minute check-in rush.