Special Projects
System Conversion. Staffing Crisis. Claim Backlog. We've Seen It Before.
Special projects when your team hits a wall: a system conversion, a staffing gap, an aged-claim backlog. Our people own the work and technology accelerates the ramp, so experienced staff deploy in days, not months.
When Normal Operations Aren't Enough
Every healthcare organization hits inflection points where standard billing operations can't keep up. These aren't permanent problems, but they cause permanent revenue loss if they're not addressed quickly.
System Conversion Underway
You're converting to a new billing system, and your team is stretched between learning the new platform and keeping current claims moving.
A Staffing Gap Opens
Your lead biller left and the remaining staff can't absorb the workload, so claims start to slip while you recruit and train.
An Aged-Claim Backlog Piles Up
You've acquired a practice and inherited a backlog of aged claims nobody has touched, and timely-filing deadlines are closing in.
Experienced Staff, Deployed in Days
A special project lives or dies on who you put on it. We send experienced billers and A/R specialists who have run system conversions, covered staffing crises, and cleared backlogs before, so they recognize the patterns instead of learning on your dime. Technology accelerates their ramp: it handles the routine setup, loads and organizes the work, and flags the accounts that need attention first, so seasoned people spend their time resolving claims and talking to payers, not getting oriented. That is how the team is productive in days, not months.
Billing System Transitions
Migrating to a new EMR or practice management system doesn't have to mean months of lost revenue. We maintain billing operations on your legacy system while your team gets trained, then transition seamlessly. No gap in collections.
Staffing Gap Coverage
When key billing staff leave, we deploy experienced specialists within days, not the weeks it takes to recruit and train. They work inside your systems, follow your processes, and keep claims flowing while you rebuild your team.
Claim Backlog Resolution
Aged claims don't get easier to collect with time. We take on backlogs of 90, 180, even 365+ day claims and work them systematically, the same approach that delivers our 84% collection rate on AR over 90 days on standard engagements.
Revenue Cycle Assessment
Sometimes the problem isn't a crisis. It's a slow leak. We provide comprehensive revenue cycle assessments that identify where you're losing money, why, and what to do about it. Financial analysis, fee schedule review, payer contract evaluation, and credentialing audits.
84%
Collection on AR Over 90 Days
The same backlog-recovery approach we run on standard engagements, applied to the aged claims a project inherits
Days
Time to Deploy
Not weeks, not months. We staff projects with experienced people who start working immediately
25+
Years of Project Experience
System conversions, staffing crises, acquisitions, and backlog recoveries
Special Projects FAQs
How can experienced staff really be productive in days, not months?
Because we send people who have done the work before, and technology removes the slow part of starting. The specialists we deploy have run system conversions, covered staffing gaps, and cleared backlogs many times, so they don't need to be trained on the work itself. The engine handles the routine ramp: it loads and organizes the accounts, surfaces the highest-priority claims, and absorbs the repetitive setup. That lets seasoned people start resolving claims and calling payers almost immediately instead of spending weeks getting oriented.
Will you work inside our existing systems and processes?
Yes. For staffing-gap coverage and system transitions, our specialists work inside your systems and follow your processes so the project is seamless to your team and your patients. During a billing system migration we can keep collections running on your legacy platform while your staff trains on the new one, so there's no gap in cash flow.
Can you take on a backlog of aged claims as a one-time project?
Yes. Aged claims don't get easier to collect with time, so we take on backlogs of 90, 180, even 365+ day claims and work them systematically, the same approach that delivers our 84% collection rate on AR over 90 days on standard engagements. Technology prioritizes the backlog by dollar value and timely-filing risk so the recoverable claims get worked before they age out, and named specialists make the payer calls.
What does a revenue cycle assessment include?
It's a comprehensive review of where revenue is leaking and why: financial analysis, fee schedule review, payer contract evaluation, and credentialing audits. People who have seen the full cycle across 25+ years and 30+ specialties read the data and tell you what to fix and in what order, rather than handing you a report you have to interpret yourself.